Privacy Policy

Effective Date: October 2024

At Brokio, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with the wide range of financial services we provide, including mortgage broking, car loans, personal loans, and other financial solutions. We comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and other applicable laws.

1. Scope of Services

This Privacy Policy applies to all services offered by Brokio, including but not limited to:

Mortgage Broking Services
Car Loans
Personal Loans
Refinancing Solutions
Debt Consolidation
Financial Consulting
Insurance Broking

2. Collection of Personal Information

We collect personal information that is essential for delivering our financial services. The information we may collect includes:

Personal Identification: Full name, contact details, date of birth, and address.
Financial Information: Income, bank statements, credit history, employment details, and tax information.
Credit Information: Credit scores, loan applications, repayment history, and any relevant credit reports.
Vehicle Information: When applying for car loans, details of the vehicle you're purchasing or refinancing.
Insurance Information: Information about insurance policies (where applicable) including coverage details.
Sensitive Information: In some cases, sensitive information such as health, family, or personal circumstances may be required, especially for insurance or certain loan products.

We collect personal information in the following ways:

Directly from you when you apply for our services, either online, in person, or over the phone.
From third parties, such as credit reporting bodies, employers, or other financial institutions.
Automatically through the use of cookies and similar tracking technologies when you interact with our website.

3. Use of Personal Information

Brokio uses your personal information for purposes including, but not limited to:

Assessing Loan Applications: To assess your eligibility for mortgage, car, and personal loans, as well as other financial products.
Facilitating Financial Solutions: Recommending products and services that best meet your financial needs.
Client Communication: Keeping you informed about your application status, new services, and other important updates.
Improving Services: Conducting market research and gathering feedback to enhance our products and services.
Compliance: Complying with relevant legal, regulatory, and professional obligations.

4. Disclosure of Personal Information

To provide our services, we may disclose your personal information to the following third parties:

Lenders, Banks, and Financial Institutions: For assessing loan applications and processing financial products.
Credit Reporting Agencies: To assess your creditworthiness and provide you with suitable products.
Car Dealerships and Vehicle Vendors: For the facilitation of car loans or vehicle financing.
Insurance Providers: For facilitating insurance broking and advice services.
Professional Advisors: Accountants, auditors, legal consultants, and other professional advisors as required for our services.
Regulatory Authorities: If required by law or in compliance with industry regulations.

We will not disclose your personal information to other third parties without your consent unless it is required by law or necessary for the services we provide.

5. Security of Personal Information

At Brokio, we take the security of your personal information seriously. We use a combination of security measures, including:

Data Encryption: Personal data is stored on secure servers and encrypted for protection.
Access Controls: Only authorized personnel can access sensitive data, and access is restricted based on job responsibilities.
Regular Security Audits: Our systems undergo regular security reviews and audits to protect against unauthorized access or breaches.

However, it’s important to note that while we strive to protect your personal information, no system is entirely secure. We cannot guarantee the absolute security of your data.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to:

Review or update your personal details.
Correct inaccuracies in your information.
Request deletion of your personal data where permissible.

Please contact us at:

Email: privacy@brokio.com.au
Phone: 03 9968 1555

We aim to respond to your request within a reasonable timeframe, usually within 30 days.

7. Marketing and Communication Preferences

Brokio may use your personal information to send marketing materials, including offers, updates on new products, or newsletters. You have the right to opt-out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link in emails.
Contacting us directly via email or phone.

We respect your choice and will immediately remove you from any future marketing lists upon receiving your opt-out request.

8. Use of Cookies and Website Analytics

Brokio uses cookies and other tracking technologies to enhance your online experience. When you visit our website, we may collect information on:

Your browsing behavior and device information.
Pages you visit, time spent, and actions taken on our website.

This information is used to:

Improve user experience on the website.
Analyze traffic and user interaction patterns.
Serve personalized content and targeted advertising.

You can choose to disable cookies in your browser settings, but doing so may affect your ability to use certain features of our website.

9. Overseas Data Disclosure

In some instances, we may share your personal information with third-party service providers located outside Australia. When disclosing your information to overseas recipients, we ensure that these providers comply with privacy obligations similar to Australian privacy laws to protect your information.

10. Changes to the Privacy Policy

Brokio reserves the right to amend this Privacy Policy at any time. Any changes will be published on our website with an updated "Effective Date." We encourage you to review this policy periodically to stay informed on how we handle your personal information.

11. Complaints and Inquiries

If you have any concerns, questions, or complaints about how we handle your personal information, please contact our Privacy Officer: